Customer Service Clerk

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Date: Apr 19, 2024

Location: Beograd, RS

Company: Beiersdorf

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society. 

Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.

 

To further support our Supply Chain team in Belgrade, Serbia, we now have job possibility 12 months limited contract for position of Customer Service Clerk.

Your Tasks

 

Main responsibilities 
As Customer service specialist you are part of the Supply Chain team and you work closely with other teams (in particular Sales, S&CM, and Finance) and stakeholders in order to be a business partner in the Serbian affiliate meeting company targets. 

Your work would consider:

  • Work in the SAP business environment in order to administer business changes related to financial liabilities / approvals as well as for the delivery and return of goods and advertising material from customers
  • Accepting and effectively addressing customer complaints
  • Analysis of the results of key performance parameters and continuous improvement of the process
  • Receipt and processing of orders from external and internal clients
  • Monitoring the complete process of delivery, returns and problem solving in the process in order to achieve an efficient result of the entire process
  • Regular updating of the master data in the SAP system
  • Operational communication with the Provider of Logistics Services with the aim of more efficient processing of orders and returns
  • Reporting and analysis of key performance parameters
  • Continuous improvement of logistics processes
  • Communication with clients in order to update the customer master data
  • Operational management of key projects in the field of customer service in order to improve the efficiency and quality of service to customers
  • Participation in regional initiatives to improve key processes in the field of customer service

Your Profile

•    University degree 
•    2-3 years working experience, in a customer service environment is beneficial
•    Excellent knowledge of MS office (Word, Excel, PowerPoint) and very good knowledge of SAP (APO) and BI
•    Excellent customer service skills and capability of working in a fast paced environment 
•    Quick learner and able to work independently in support of operations
•    Track record of over-achieving targets and maintaining high customer satisfaction rates 
•    Technically minded and can understand typical product-specific terminology 
•    Proactive and always looking for ways to optimise our processes 
•    Ability to multi-task, prioritise, and manage time effectively 
•    Ability to work independently
•    Postive mindset and team spirit
•    Can build and develop effective internal and external partnerships 
•    Able to be pro-active in addressing issues / problems 
•    Excellent communication skills. Able to express ideas effectively and actively listen to others 
•    “Can-do” attitude 
•    Common sense approach
•    very good communication skills (verbal and written English) 

At Beiersdorf, we embrace Diversity and aim to provide equal opportunities to all of our applicants – regardless of e.g. gender, sexual identity, nationality, ethnicity, religion or ideology, disability or age. We would therefore kindly ask you to include only information and data in your documents which are relevant for the assessment of your application (e.g. curriculum vitae with relevant references and certificates). For instance, please feel free to upload your CV without a picture.