Customer Operations Executive

Your Tasks

Customer Supply Chain Development

• Collaborate with the customer’s supply chain teams. 
• Communicate any supply chain opportunities/initiatives. 
• Maintain all supply chain trackers, analyze data, and recommend and communicate action plans.
• Co-ordinate plans to ensure service level, stock levels, new launches/range changes are effectively managed.

Customer Focus

• Identify and communicate customers agreed measures/KPIs.
• Liaise with the wider Supply Chain team to understand and utilize any tools and customer processes which can be implemented to achieve best practice within the supply chain.

Order Management

• Ensure all orders are processed correctly and efficiently.
• Pro-actively support the wider team to ensure ‘perfect order’ is achieved on all orders and suggest any measures that will manage future order demands and reduce errors.
• Co-ordinates and communicates new line information, in a timely and accurate manner, to the customer.
• Conduct regular audits with the customer to ensure product logistical databases remain continuously aligned.

Relationship Management

• Establish yourself as a key member of a cross functional account team.
• Develop Customer Supply Chain relationships to fully understand their day-to-day requirements. Respond to specific demands, identify, and build upon areas for development in order to maximize opportunities, minimize cost and all key processes are understood.
• Plan and direct regular review meetings with customer supply contacts, involving internal and external contacts.

Query & Customer Complaints Resolution

• Pro-actively review and resolve all delivery queries. 
• Identify ‘root causes’ and recommend a course of action and gain required approval to resolve issues within a timely manner. 
• Identify any process improvements and put these in place.

Reporting

• Completion of the service level scorecard.
• Report daily orders against required targets and pro-actively communicate required action.
• Prepare completion of internal reports to include customer activities, issues and opportunities that have arisen, along with proposed solutions.
• Continuous monitoring of account specific measures and Beiersdorf availability and ensure communication via shortage report.

Your Profile

• Good understanding of operational FMCG Supply Chain.  
• Good communication, analytical and interpersonal skills.  
• Able to express ideas clearly and effectively in all situations and actively listens to others.
• Quick learner of systems – such and SAP and competent in Microsoft excel.  
• Able to build strong relationships, influence and challenge others with strong perseverance.