Customer Service Specialist

Your Tasks

• Receiving and processing of incoming orders via SAP and Excel applications.
• Processing of Internal orders (FOC) from BDF functions (Mass-market, Derma, Export).
• Keeping active contact to the relevant contact persons at Logistic Service Provider and retail clients.
• Creating Debit and Credit notes.
• Preparing Invoices and Delivery notes in Excel for required clients.
• Sorting out of discrepancies in delivery notes and preparation of invoices to clients.
• Uploading and updating the Price list and the promo discounts maintenance in SAP.
• Seeking regular update meetings with the Beiersdorf Sales Team, particularly with the Key Account Managers.
• Close communication with the Demand planner, Finance team and Supply Chain team as well as all other BDF functions on occasional basis.
• Tracking and analyzing the sell-in development within the customers.
• Maintaining the master database: Entering new NARTs, adding logistical data into the system, adding customer article numbers, creating Customer accounts, hierarchies update.
• Monitoring of OOS list and providing the information to the demand planner.
• Entering the current OOS list into the Cockpit tool on daily bases
• Providing support to Head of Customer Supply CU3 with ad hock projects/ reports.

Your Profile

• excellent communication skills;
• strong client orientation;
• a high degree of diligence and;
• the capability to meet tight deadlines every day.