Sr. Organized Trade Service Manager

Apply now »

Date: Dec 27, 2024

Location: Mumbai, IN

Company: Beiersdorf

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.

Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live a culture of inclusion, respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.

Your Tasks

  • Oversee the complete order-to-delivery process for organized trade partners.
  • Ensure timely order processing, accurate invoicing, and on-time delivery.
  • Monitor inventory levels and coordinate with supply chain teams to meet demand.
  • Customer Relationship Management: Act as the primary point of contact for organized trade accounts, addressing their inquiries and concerns.
  • Build and maintain strong, long-term relationships with key stakeholders in the organized trade channel.
  • Issue Resolution: Proactively identify and resolve order discrepancies, delivery issues, and other customer concerns. Implement corrective actions to prevent recurring issues.
  • Performance Monitoring: Track and analyze service level agreements (SLAs) and key performance indicators (KPIs). Prepare regular reports on customer service metrics and present findings to management.
  • Process Improvement: Identify opportunities to streamline and improve customer service processes for organized trade accounts. Collaborate with cross-functional teams to implement solutions that enhance efficiency and customer satisfaction.
  • Team Management : Lead and mentor a team of customer service representatives, fostering a high-performance culture. Conduct regular training sessions to ensure the team is equipped with the necessary skills and knowledge

Your Profile

  • 8-10years experience in Modern Trade / E com Supply Chain Management.
  • Strong understanding of order management and supply chain processes.
  • Excellent interpersonal and communication skills
  • Analytical mindset with the ability to interpret data and generate actionable insights.
  • Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite.
  • Detail-oriented with strong problem-solving skills
  • Ability to work under pressure and manage multiple priorities effectively
  • You can work independently and collaboratively in a fast-paced environment
  • Fluent in English and navigate internationally with confidence.

We embrace Diversity and Inclusion and are committed to providing equal opportunities to all of our applicants – regardless of race, gender, age, religion and beliefs, sexual orientation & gender identity, disability, cultural, ethnic or national origins. We would therefore kindly ask you to include only information and data in your documents which are relevant for the assessment of your application (e.g. curriculum vitae with relevant references and certificates) and encourage you to upload your CV without a picture.

For further information please ask Name Line Manager. Your responsible recruiter is Name Recruiter. Please apply online via the Beiersdorf Intranet until Datum, 2022.