Customer Service Specialist
Date: Apr 10, 2024
Location: Queluz de Baixo, PT
Company: Beiersdorf
At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.
Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.
Your Tasks
As Customer Centricity is one of the pillars of Customer Service, this role aims to provide our customers with the best level of service, increase the automation and continuous improvement. This role will be responsible for order entry using tools such as EDI, CRM, Esker, Excel Upload, managing logistics incidents, correcting invoicing, and communicate with customers. He/she will be required to proactively communicate with other internal and external personnel including but not limited to: Sales Representative, KAM, Marketing, Finance and Logistics.
Main challenges and responsibilities:
Provide our customers with the best level of service, increasingly relying on process automation.
Verifies the accuracy of the customer’s orders and makes and communicates any corrections deemed necessary to ensure that all orders are accepted and entered correctly.
Answers customer inquiries relating to order status, shipping/delivery dates, and any additional questions that may arise.
Ensures the correctly invoice process according to the commercial agreements.
Manages the credit notes timely.
Guarantees the KPI indicators.
Your Profile
Hard skills
Bachelor’s degree
2+ year on similar job or experience in logistics / supply chain
SAP experience is highly preferred
Experience working with EDI, CRM, Esker, Excel Upload, processes is preferred.
Appetence for IT and new technologies (ex: ChatGPT, Power BI, CRM system, Esker)
Fluency in Portuguese
Professional working proficiency in English
Spanish is a plus.
Soft Skills
Strong communication skills, both verbal and written
Demonstrated ability to work in a fast-paced and multi-task environment
Accuracy
Collaborative team player
Analytical and problem solving skills
Service and result orientated
At Beiersdorf, we embrace Diversity and aim to provide equal opportunities to all of our applicants – regardless of e.g. gender, sexual identity, nationality, ethnicity, religion or ideology, disability or age. We would therefore kindly ask you to include only information and data in your documents which are relevant for the assessment of your application (e.g. curriculum vitae with relevant references and certificates). For instance, please feel free to upload your CV without a picture.