Customer Service Specialist

Date: May 29, 2024

Location: Sofia, BG

Company: Beiersdorf

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.

Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live a culture of inclusion, respect and trust that is strongly aligned with our values CARE, COURAGE, SIMPLICITY and TRUST. We embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.

RESPONSABILITIES

  • Receiving and processing of incoming orders;
  • Creating credit and debit notes (for sell out calculations, accruals, and discrepancies);
  • Creating invoices and convert them in Excel and PDF files for the customer Lilly Drogerie; 
  • Processing internal orders (free of charge orders) from Sales, Marketing and Derma departments;
  • Organizing and tracking the deliveries when we are using courier services;
  • Keeping active contact to the relevant contact partners at retail clients;
  • Seeking regular update meetings with the BDF Sales team, particularly with the Key Account Managers;
  • Tracking and analyzing the sell-in development within the customers;
  • Maintaining the master database: entering new NARTs and adding logistical data into the system;
  • Updating cockpit tool on daily bases;
  • Creating customers in MDG platform;
  • Monitoring of OOS list and providing the information to the demand planners;
  • Participating in inventories;
  • Entering and processing purchase orders for third party material;
  • Keeping active contact to the BDF Finance and Supply Chain team as well as all other BDF functions on occasional basis.

KNOWLEDGE & EXPERIENCE

  • Education: Higher education or university degree;
  • 1-2 year experience in customer service and/or logistics/warehouse environment;
  • PC Know-how: excellent MS-Office skills, knowledge, or quick grasp of logistics-software;
  • Languages: very good command of spoken and written English;
  • Excellent communication skills;
  • A high degree of diligence and the capability to meet tight deadlines every day.

 

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We embrace Diversity and Inclusion and are committed to providing equal opportunities to all of our applicants – regardless of race, gender, age, religion and beliefs, sexual orientation and gender identity, disability, cultural, ethnic or national origins. We would therefore kindly ask you to include only information and data in your documents which are relevant for the assessment of your application (e.g. curriculum vitae, salary expectations, relevant references and certificates) and encourage you to upload your CV without a picture.